Clinic Policies

Preparing for Your Appointment

• Please arrive 10 minutes early for registration 

• Bring a valid OHIP card to every visit. If your card is invalid, the appointment will be rescheduled

  1. • Newborn OHIP numbers from the hospital are temporary; register promptly for a permanent card

     • To renew a OHIP card click the following link

Appointment Timing & Late Arrivals

• Appointments for new patients are typically 60 to 90 minutes to allow for thorough assessments

• Follow up appointments are typically 30-45 minutes

• If you arrive more than 15 minutes late for your visit, the appointment may be rescheduled

Virtual Video Appointments

• Sprout Kids Clinic is happy to be providing virtual video appointments routinely, however video appointments never replace in person medical care and are always used in combination with in-clinic visits

• Video appointments use the Medeo system (www.medeohealth.com)

Reminders & No-Show Policy

• Sprout Kids Clinic requests a minimum of 48 hours for appointment cancellations so that the appointment slot can be used for another child who is waiting to be seen 

• As a courtesy, Sprout Kids Clinic sends appointment reminders via email 24 hours before your visit

• We have a strict missed appointment/late cancellation policy (in the absence of serious extenuating circumstances):

  1. A no-show fee of $50 will be applied for missed follow-up appointments

  2. A no-show fee of $100 will be applied for missed initial consultation appointments 

• Appointments will not be rebooked until the no-show few has been paid

Uninsured Services & Payments

• Some services are not covered by OHIP. These are called “uninsured services” and will be billed directly to the patient.  

  • Disability tax credit forms will only be submitted via online submission

    1. Fee of $100

  • Forms & letters (for school, service animal, Make-a-Wish etc.)

    1. Variable, starting at $25 per form or letter

Office Communication

• Sprout Kids Clinic primarily communicates through secured message via Medeo for simple questions and administrative reasons

  1. Please do not use Medeo for complex clinical questions or concerns, instead please contact us to book an earlier follow-up appointment 

• If you do not have Medeo access, please email admin@sproutkidsclinic.ca

• If you are leaving a voicemail, please expect up to 72 hours to receive a response

Zero Tolerance for Aggression/Abuse

• Our staff and physicians deserve a safe environment.

• Aggressive or abusive behaviour—including threats, verbal abuse, derogatory remarks, or swearing—will not be tolerated in person, by phone, email, or text.

Medical Education

• Sprout Kids Clinic is proud to host pediatric resident physicians on a regular basis. Resident physicians may be actively involved in the care of your child